Reference

Legal Framework for Your qris711 link Account

Our legal terms define exactly what you can expect from qris711 link and what we expect from you — covering account eligibility, data handling, payment obligations via DANA…

Jurisdiction: IndonesiaPayments: DANA, OVO, GoPay, QRISAccount Data PolicyDispute Resolution PathCookie & Retention Policy

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Our Policy Posture and Jurisdiction Terms

qris711 link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

qris711 link operates under terms that reflect Indonesian law and the payment rails our account holders actually use. When you fund your account through DANA, OVO, GoPay or QRIS, those transactions are processed under the terms of each respective payment provider in addition to our platform

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terms. Your account is subject to our age and eligibility check at registration — access depends on local law and varies by region. We retain transaction logs for a minimum of 12 months for dispute resolution and regulatory compliance. Any changes to these terms are communicated
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via email to your registered address at least 7 days before they take effect. Indonesian-language summaries of key clauses are available on request through our live-chat channel, which is open from 08.00 to 23.00 WIB daily. For players in Semarang or any other city across Indonesia,
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the same policy framework applies without regional variation.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

KONTAK KEBIJAKAN KAMI

How to Reach Us on Legal Matters

If you have a question about our terms, a data request, or a payment dispute, we have three direct contact paths open to you every day. Each channel connects you to a team member trained specifically in account policy and Indonesian payment regulations — not a generic support bot. Response times differ by channel, and we outline each one clearly so you know what to expect before you write in.

Team online

Live Chat (08.00–23.00 WIB)

Our live-chat window handles legal queries, data-access requests and DANA, OVO, GoPay or QRIS payment disputes in real time. Connect directly from your account dashboard — average first response under 3 minutes during operating hours.

Email: [email protected]

Send formal data requests, account-closure notices or written complaints to our legal inbox. We acknowledge every email within 24 hours and aim to resolve documented disputes within 5 business days from receipt.

Ticket System (24/7)

Submit a support ticket through your account panel at any hour. Legal tickets are tagged separately and escalated to our compliance team by 09.00 WIB the following business day for review and written response.

DATA DAN KEAMANAN AKUN

How We Handle Your Data and Account Security

Beyond the terms on paper, here is exactly how we operationalise your rights — from the moment you register to the day you request account closure.

Data Collection Scope

We collect your name, email, phone number and payment method identifiers — DANA wallet ID, OVO number or GoPay-linked phone — at registration. No additional data is pulled without your explicit in-app consent at the point of collection.

Cookie Policy

Our site uses functional cookies (session authentication), analytics cookies (page-flow data, anonymised) and no third-party advertising cookies. You can adjust cookie preferences from the footer settings panel without affecting your account login or QRIS checkout flow.

Account Security Practices

Every account is protected by two-factor authentication sent to your registered phone number. Failed login attempts exceeding five in 10 minutes trigger a temporary 30-minute lock and an SMS alert — you can lift the lock immediately by verifying via OTP.

Data Retention Period

Account records are kept for 12 months after your last login. Transaction logs linked to GoPay or DANA payments are held for a mandatory 12-month minimum per our payment-provider agreements, after which they are securely deleted on a rolling schedule.

Your Right to Access & Correct

You can request a full export of your personal data at any time by submitting a ticket tagged 'Data Request'. We deliver the export to your registered email within 72 hours. Correction requests for inaccurate account details are processed within 2 business days.

Account Closure Process

To close your account, send a written request to [email protected] from your registered address. We finalise closure within 7 business days, confirm via email and ensure any pending QRIS or OVO balance is returned before the account is deactivated.

Your Legal Questions, Answered Directly

The questions below are the ones we receive most often through live chat and the legal inbox. We have answered each one as specifically as possible — if your situation is not covered here, open a support ticket from your account panel and our compliance team will respond by 09.00 WIB the next business day.

Your account terms are governed by Indonesian applicable law. Where specific activities are regulated, access depends on local law — we note this clearly at the point of registration and in the relevant clause of our full terms document available on request.

Open a live-chat session between 08.00 and 23.00 WIB or submit a ticket tagged 'Payment Dispute'. Provide your transaction ID, the date and the amount. We contact DANA or GoPay's reconciliation team and aim to resolve disputes within 5 business days.

Yes — submit a ticket labelled 'Data Request' from your registered account at any time. We compile and send your full data export to your registered email address within 72 hours of receiving the verified request.

We use session and anonymised analytics cookies only — no advertising cookies. Open the cookie preferences panel in the site footer to adjust settings. Opting out of analytics cookies does not affect your login session or your QRIS and OVO checkout flow.

Before we deactivate your account, any remaining balance is returned to your nominated payment method — DANA, OVO, GoPay or QRIS — within the 7-business-day closure window. You receive an email confirmation once the return transfer is initiated.

We send an email to your registered address at least 7 days before any material change takes effect. The updated terms are also posted with a change-date stamp so you can compare the previous version to the new one directly in your account settings.

Your OVO and QRIS payment identifiers are shared only with the respective payment provider to process the transaction and with our internal compliance team for dispute resolution. We do not sell or share payment data with advertisers or unaffiliated third parties.

Legal Framework for Your qris711 link Account

How to Reach Us on Legal Matters

Live Chat (08.00–23.00 WIB)

Email: [email protected]

Ticket System (24/7)

How We Handle Your Data and Account Security

Data Collection Scope

Cookie Policy

Account Security Practices

Data Retention Period

Your Right to Access & Correct

Account Closure Process

Your Legal Questions, Answered Directly

01 What law governs my qris711 link account terms?

02 How do I dispute a DANA or GoPay transaction on my account?

03 Can I request a copy of all data qris711 link holds about me?

04 How does qris711 link use cookies, and can I opt out?

05 What happens to my balance if I close my account?

06 How will I know if qris711 link changes its legal terms?

07 Is my OVO or QRIS payment data shared with third parties?

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